Refund Policy

Refund Policy

Refund Policy
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Our policy lasts 15 days and the intention to exchange or return must be communicated to us within 3 days of receiving the package and delivered to our warehouses within 15 days of receiving the package. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. If the customer sends the product after the deadline has expired, we will not be responsible for shipping and contacting him to notify him of receipt of the package, so we invite you to read our returns policy carefully in order to avoid misunderstandings and to send it no later than the days allowed.
To be eligible for a return, your item must be unused and in the same condition you received it. For the refund you will be deducted the amount of the standard shipping cost which is €5.99, express which is €9.99 or cash on delivery which is €9.98.

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item.
If the item is unused and in the same condition in which it was sent, a refund will be issued and a credit will automatically be applied to the credit card or original payment method you used, within three weeks of receiving the item.
Late or missing refunds.
If you still haven't received a refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have already done all this and have not yet received your refund, please contact us at info@reginastore.net
Items for sale.
Only items from the current season can be refunded, unfortunately items in the outlet section or purchased with discount codes cannot be refunded as they are at reduced prices or below cost.
Replacing the head.
We replace items if they are defective or damaged, or if there are problems with the size itself.
If you need to exchange it for the same item, send us an email to info@reginastore.net and send your item to: Filomena Sodano Corso Europa 247, Melito di Napoli (NA), 80017, Italy.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once we receive your returned item, a gift card will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the giver had the order shipped to you to provide to you later, we will send the giver a refund and he will find out about your return.
shipping
To return the product, you must send the product to: Filomena Sodano Corso Europa 247, Melito di Napoli (NA), 80017, Italy.
You will be responsible for paying shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.