Our policy lasts 14 days and the intention to exchange or return must be communicated to us within 3 days of receiving the package.
If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you when your refund is approved or rejected.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain period of time.
Late or missing refunds (if applicable)
If you still haven't received a refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have already done all of this and still have not received your refund, please contact us at email@example.com.
Items for sale (if applicable)
Only normal items can be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and send your item to: Filomena Sodano Corso Europa, 247 MELITO DI NAPOLI Napoli IT 80017.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once we receive your returned item, your gift card will be sent to you.
If the item was not marked as a gift at the time of purchase, or the gift was mailed to the sender, you will be refunded the gift and will find out about your return.
To return your product, you must send your product to: Sodano Filomena, Corso Europa, 247 MELITO DI NAPOLI Napoli IT 80017
You will be responsible for paying shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of cash on delivery will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.